Steve
June 2026
My parents were both at the Hawthorn Lakes facility in Independent living side. They initially signed up for the mixed in the bridge between the 2 units. All was good until my Dad passed. Then they started screwing up the bills -- charging for a parking spot he gave up a month before passing, and still charging as if he were living there. This was all through ACH transfers. Tammy the Exec. Dir. at the time did try to help and the only thing that worked was turning off ACH after having nearly $12K in credit. Mom continued to live there, but used their in-home services. Home services was not doing what they said on several occasions. Finally, when mom ended up in hospital, they stopped doing the weekly light cleaning and adding tons of charges. Got bill for $7k, when actually they owed us $5.8K. The new Exec - Mathew seems to enjoy inflicting distress on the relatives -- could say more, but out of room




















