Vitalia Westlake

Vitalia Senior Residences at Westlake has received mixed reviews from residents, their families, and employees. Many praise the facility for its cleanliness, modern amenities, and variety of social activities. The staff, particularly in the kitchen and serving areas, are often commended for their kindness and professionalism. The facility's memory care unit has been particularly praised for its compassionate and expert care. However, some reviewers express dissatisfaction with the level of personal care provided, citing unfulfilled promises such as daily bed-making and social integration for residents. There are also complaints about additional costs for services like meal delivery and provision of basic amenities. Some reviewers also mention understaffing issues, particularly on weekends. Despite these criticisms, many reviewers express gratitude for the care provided to their loved ones, with some noting that the staff treat residents like family. The facility's management is also praised for their responsiveness and dedication. Overall, Vitalia Senior Residences at Westlake is generally well-regarded for its high-quality facilities and caring staff, although some improvements in service delivery and transparency about costs are suggested.