Vitalia Rockside

Vitalia Senior Residences has received mixed reviews from residents and their families. Many praise the facility for its welcoming and friendly staff, particularly Tatiana, Katie, and Jessica. The ability for residents to keep pets is also highly appreciated, with some stating that this has significantly improved their loved ones' quality of life. The facility is described as clean, aesthetically pleasing, and offering spacious apartments with good meal plans. However, some reviewers express concerns about the lack of engagement and individualized care, particularly in the memory care unit. They claim that residents spend most of their time doing nothing, which they believe has led to a decline in their loved ones' physical and cognitive health. Some staff members are described as indifferent or even rude. There are also complaints about the confusing billing statements and high staff turnover. One former employee criticizes the company for its treatment of staff and residents, suggesting that more transparency is needed. Despite these criticisms, some reviewers believe that Vitalia offers good value for money and provides a range of activities and amenities for residents.