Otterbein SeniorLife North Olmsted

The reviews for Emerald Village present a mixed but generally positive picture of the community. Many residents and their families praise the warm and welcoming atmosphere, highlighting the friendly interactions between staff and residents. Events like dedication ceremonies and watch parties are well-received, with activities such as the hot dog derby being particularly enjoyable. The staff is frequently commended for their dedication, professionalism, and compassionate care, especially during challenging times like the COVID-19 pandemic. Specific staff members are often mentioned for their exceptional service, contributing to a sense of safety and well-being for the residents. The facilities are described as clean and well-maintained, with appealing amenities such as a lively lobby, a variety of activities, and good food options. The community is noted for its efforts to accommodate residents' needs, including religious services and social activities. However, some reviews express frustration with the admissions process, citing unresponsiveness and a lack of professionalism. There are concerns about the handling of inquiries and the perceived reluctance to consider certain applicants, which detracts from the otherwise positive experiences shared by many. Overall, Emerald Village is portrayed as a caring and vibrant community, with a few areas for improvement in communication and admissions. The positive experiences of residents and their families suggest a strong sense of community and quality care, making it a recommended option for those seeking assisted living.