Otterbein SeniorLife North Olmsted

The reviews for Emerald Village present a mixed but generally positive picture of the community. Many residents and their families praise the warm and welcoming atmosphere, highlighting the engaging activities and events such as dedication ceremonies and watch parties. The staff is frequently commended for their dedication, professionalism, and compassionate care, with specific mentions of individuals who have gone above and beyond to support residents and their families. The facility is described as clean and well-maintained, with good food and a variety of activities that cater to different interests, including religious services and social gatherings. However, there are notable criticisms, particularly regarding the admissions process. Some reviewers express frustration with the lack of responsiveness and professionalism from the admissions staff, citing delayed callbacks and a perceived reluctance to consider new residents. This has led to disappointment for families seeking a place for their loved ones. Overall, while the community is praised for its caring environment and quality of life for residents, improvements in the admissions process could enhance the experience for prospective residents and their families. The positive experiences of current residents and their families suggest that once admitted, individuals receive excellent care and enjoy a vibrant community life.