Our Home - New Albany

Chestnut Hill Senior Living has received mixed reviews from residents and their families. Many praised the facility for its cleanliness, spacious rooms, and professional staff. The amenities, such as the on-site chef and memory care section, were also highly praised. Some residents appreciated the social environment and the variety of activities offered. However, there were also negative reviews, with some claiming the facility was more interested in making money than caring for residents. Some reviewers mentioned that the facility did not accept Medicare or Medicaid waivers and was only private pay. There were also complaints about the facility being understaffed and having communication issues. Several reviewers mentioned issues with billing and medication administration. Some families were unhappy with the level of care provided, stating that their loved ones did not receive the necessary assistance with daily tasks. There were also complaints about the facility's management, with some reviewers claiming they were uncommunicative and uncaring. Despite these issues, many reviewers would still recommend Chestnut Hill Senior Living to others. They praised the staff's friendliness and the facility's cleanliness. The food was also complimented, with one reviewer stating that the meals and dining experience were excellent.