The Pointe at Teaneck

The reviews for Five Star Premier Residences of Teaneck present a mixed picture. Many residents and their families praise the facility for its warm, welcoming environment and dedicated staff. The leadership, particularly Nursing Director Jean and Head Nurse Saira, receive commendations for their compassionate care and effective communication. Activities offered are diverse and engaging, contributing to a vibrant community life. The facility is described as clean, well-maintained, and offering a variety of amenities, with many residents expressing satisfaction with their living conditions and the social opportunities available. However, there are notable criticisms, particularly regarding the food quality, which several residents find lacking. Some reviews mention issues with communication between staff and families, and there are repeated complaints about unresolved maintenance problems, such as intermittent hot water issues. A few reviews highlight serious concerns, including alleged theft by staff, inadequate response to medical needs, and poor handling of transportation services. Overall, while Five Star Premier Residences of Teaneck is appreciated for its caring staff and engaging environment, there are areas, particularly in food service and maintenance, where improvements are needed. The facility's reputation is bolstered by its strong community feel and the dedication of its staff, but it faces challenges in addressing some operational and service-related issues.