Orchard Pointe at Glendale

The reviews for MorningStar and Orchard Pointe at Glendale present a mixed picture of these assisted living facilities. Many reviewers praise the friendly and compassionate staff, highlighting individuals like Luis, Alyssa, Rochelle Mayo, and Roxanne Myrick for their exceptional care and support. The facilities are often described as clean, welcoming, and well-managed, with excellent dining experiences and a variety of activities for residents. Some families express gratitude for the peace of mind provided by the attentive care their loved ones receive. However, there are significant criticisms as well. Some reviewers report issues with staff turnover, inadequate training, and poor communication, particularly during critical times like a resident's passing. Concerns about understaffing, especially in memory care units, are noted, with reports of neglect and unsanitary conditions. The presence of sales representatives and high move-in fees are also criticized, with some families feeling misled by initial promises. Overall, while many families have positive experiences and recommend these facilities, others caution potential residents to thoroughly research and consider the challenges reported, such as staffing issues and inconsistent care quality. The reviews suggest that while the facilities have potential, improvements in management and staff training could enhance the overall experience for residents and their families.