The Auberge At Lake Zurich

The Auberge at Lake Zurich has received mixed reviews from residents, families, and staff. Many praise the community for its warm and welcoming atmosphere, with staff described as dedicated, committed, and caring. The facility's unique setup of four cottages is appreciated for allowing personalized care. The community is also praised for its cleanliness and family-oriented environment. The staff, particularly Alisa the ESD and Yusuf the caregiver, are singled out for their exceptional service. However, some reviews highlight issues such as neglect, poor communication, and inadequate staffing. One reviewer mentioned a resident being left in a dirty brief all day, leading to bed sores and diaper rash. Another reviewer criticized the management for poor communication and lack of friendliness. The facility's food and activities received mixed reviews. Some found the food to be hearty and appropriate for elderly residents, while others thought it was not great. Activities were praised for being plentiful and engaging, but some felt they were an afterthought and lacked creativity. Overall, many reviewers would recommend The Auberge at Lake Zurich for its excellent care, friendly staff, and comfortable environment. However, improvements in communication, staffing, and care quality were suggested.