Touchmark In The West Hills

Touchmark in the West Hills has received mixed reviews. Many praise the facility for its posh amenities, beautiful setting, and friendly staff. The activities for residents are plentiful and the views are described as superb. Some employees have also expressed satisfaction with the company's training program and benefits. However, there are serious concerns raised about the care provided, particularly in the memory care unit. Some reviewers claim that the unit is understaffed and that basic services such as bathing and incontinence care are not consistently provided. There are also allegations of neglect, with one reviewer stating that their loved one was physically assaulted by other patients and the staff did nothing. Several reviewers have also expressed dissatisfaction with the facility's communication, claiming that they were not contacted after the death of a family member. There are also complaints about the quality of the food provided, with one reviewer sharing a photo of a meal they deemed inappropriate for a senior. Despite these concerns, some residents and their families are happy with the care provided at Touchmark. They praise the facility's support system, the quality of the food, and the variety of activities available. However, they also note that the facility is expensive. In conclusion, while Touchmark in the West Hills has many positive aspects, potential residents and their families should be aware of the serious concerns raised about the care provided, particularly in the memory care unit.