Cedarhurst of Hamburg

Cedarhurst of Hamburg, formerly Preston Greens Senior Living in Lexington, KY, receives mixed reviews from residents and their families. Many praise the facility for its beautiful, contemporary design and engaging activities, which create a resort-like atmosphere. The staff, particularly individuals like Amanda, Jackie, Mary, and Dustin, are frequently commended for their compassion, professionalism, and dedication to residents' well-being. Residents appreciate the variety of social activities, the clean environment, and the supportive community, which helps them feel at home and engaged. However, some reviews highlight areas for improvement, such as communication issues with the executive staff and inconsistencies in housekeeping and dining services. The food quality and service speed in the dining room are noted as areas needing enhancement, with some residents expressing dissatisfaction with the menu options. Additionally, there are concerns about staff turnover and understaffing, particularly in the memory care unit, which affects the level of care provided. While many families report positive experiences and recommend Preston Greens for its caring environment and attentive staff, others express disappointment with administrative communication and the handling of specific situations, such as transitioning residents to nursing homes. Overall, Preston Greens is seen as a promising facility with potential, but some operational aspects require attention to ensure consistent quality of care and resident satisfaction.