Rock Run Place Memory Care

Rock Run Place in Joliet, Illinois, has received mixed reviews from residents and their families. Many reviewers praised the facility for its friendly and caring staff, clean environment, and variety of activities. The spacious rooms, good food, and beautiful grounds were also highlighted. Some residents and their families appreciated the personalized care and attention given to their loved ones. However, there were also negative reviews, with some families expressing disappointment with the level of care provided. Some reviewers mentioned issues with communication, lack of supervision, and missing personal items. There were also complaints about the facility not delivering on promised services and the high cost of care. Several reviewers mentioned that the facility seemed understaffed, particularly during evenings and weekends. Some families felt that their loved ones were not receiving adequate assistance with daily living activities and personal hygiene. Despite these criticisms, many reviewers recommended Rock Run Place, particularly for residents with severe dementia. They appreciated the facility's efforts to keep residents engaged and active, and the staff's dedication to providing care. Overall, the reviews suggest that while Rock Run Place has areas for improvement, it also has many strengths, including a caring staff, a variety of activities, and a clean and pleasant environment.