Sunrise At Orchard

Sunrise at Orchard has received mixed reviews. Many reviewers praise the facility for its friendly, caring, and competent staff, with specific commendations for the activity director, Gabby, and a nurse named Jennifer. The community is described as beautiful, warm, and inviting, with a long-tenured staff. The facility's memory care services are particularly praised, with one reviewer stating that their friend in memory care feels at home and well-cared for. However, some reviewers express dissatisfaction with the level of care provided, citing issues such as residents being left in soiled diapers, lack of basic care, and poor communication. One reviewer mentions a rude front desk staff member, while another criticizes the facility for high staff turnover and poor treatment of personnel. Several reviewers mention that their loved ones were not properly cared for, with one stating that their loved one was treated as if they were merely there for assisted living, despite needing a higher level of care. Another reviewer mentions that their loved one's clothes and glasses were lost, and that their call button was not working. Despite these criticisms, many reviewers express gratitude for the care provided to their loved ones, particularly those in memory care. One reviewer mentions that the staff treated their mother with dignity and respect, while another praises the staff for making their mom's birthday