Merrill Gardens At West Covina

Merrill Gardens at West Covina has received mixed reviews from residents and their families. Many praise the facility for its cleanliness, modern amenities, and variety of activities. The staff is often described as friendly and attentive, and the food is generally well-received. The facility's spacious rooms, large windows, and high ceilings are also appreciated. Some residents and their families have expressed satisfaction with the level of care provided, particularly for those with memory problems. However, there are also negative reviews. Some visitors found the staff to be rude and uncaring, and one family member reported that their loved one was left unattended and in poor conditions due to understaffing in the memory care unit. There were also complaints about the facility's handling of quarantine and isolation procedures during the COVID-19 pandemic, with reports of delayed meal deliveries and lack of communication from the administration. Overall, while many residents and their families are happy with the services and amenities at Merrill Gardens at West Covina, others have raised serious concerns about the level of care and management.