American Orchards

Very disappointing. Had an absolutely awful experience at American Orchards. Finding a place for someone in need of memory care is difficult and stressful enough. The community relations, director and marketing people here are absolutely unable or unwilling to provide honest, straight forward answers to questions regarding their facility requirements. Yet they have no problem taking you on a tour to show how wonderful their facility would be for your loved one, get your hopes up and then basically stone wall you when it comes to giving details on what it would take to have them stay there. It can be heartbreaking. Be wary of anything these people tell you as the responses they do provide are all very contradictory and arbitrary.. then they simply dismiss you and move on with their day. They seem to give little to no thought on how their treatment of people affects those seeking help for a loved one who can no longer care for themselves. On the surface American Orchards seems ideal, nice setting very homey. However if this or any facility you visit is not honest and up front with you from the beginning that is definitely not a good sign of how it is run. Think twice about this place no matter how nice it might seem on the surface.

American Orchards is the third facility I have place my mom into in the past three years. I wish it had been my first. I have two facilities to compare American Orchards to and I can honestly say there is no comparison. These previous facilities made promises they couldn’t keep, provided subpar care that was borderline neglect, provided terrible meals. I visited my mom every day just to ensure she was ok and was getting things she needed. American Orchards is priced higher than most facilities I have researched but the excellent care she receives and the relief of concern and stressful situations we endured is worth every penny. You definitely get what you pay for. My mom is in a facility because she needs care and American Orchards provides excellent, quality care. All of the employees are friendly, helpful and show genuine concern for my mom’s wellbeing. They provide quality meals with many choices. Before, I would find my mom in the same clothes for days until “I” changed her. At American Orchards, she is in new, clean clothes every day. Care givers look in on my mom and take time to visit and talk with her, watch tv with her in her room, make her feel loved. American Orchards has an onsite nurse, 24/7. I would receive a phone call at least once a week, if not more, from her previous facilities that my mom had fallen, was sick, had edema, rashes, bed sores, etc. In the six months my mom has been at American Orchards, I have not received one call of concern. If I have a question, concern or suggestion, someone is available to talk with me or I will receive a phone call within a few hours. I highly recommend American Orchards. I still visit my mom every day but it is because I want to and not because I have to.