Savant of Santa Monica

Reviews of Charter Senior Living of Hasmer Lake are mixed, though many residents and families describe the community positively. Frequent strengths include the attractive lakefront setting, spacious apartments, cleanliness, pleasant grounds, and a warm, home-like atmosphere. Many reviewers praise the friendly, compassionate staff and approachable management, especially the sales and activities personnel. Becki, the Life Enrichment Director, is repeatedly recognized for her energy, creativity, music, baking, pet visits, outings, and other engaging programs. Residents often enjoy the food, particularly after management sought feedback and improved the menu. Families also appreciate communication, hospice coordination, welcoming transitions, and staff efforts to make residents feel included and safe. Several reviewers consider the pricing reasonable, while one described it as overpriced. However, several serious complaints raise concerns about consistency and staffing. Negative reviews report missed meals, delayed responses to call buttons, inadequate assistance with toileting and bathing, poor housekeeping, dirty apartments, unwashed dishes, and staff failing to properly administer or document morphine. Some families describe employees as inattentive or unprofessional, including allegations of sleeping on duty. Other complaints mention understaffing, unreliable emergency response, falls resulting in injuries, maintenance problems such as a nonworking elevator, billing or unauthorized withdrawal disputes, and inadequate care for residents with greater memory-care needs. Third-shift staffing appears to be a recurring concern. Tour visitors generally found the facility attractive and the apartments spacious, though some noted dated carpeting, renovations, dining arrangements, and uncertainty about activity availability. Several reviews reference Cedarhurst or Jackson Crossings, suggesting management or facility-name changes and potentially different periods of operation. Overall, the community appears appealing and socially active, but prospective families should carefully verify staffing, care capabilities, housekeeping, emergency procedures, billing, and current management performance.