Heritage Elm Grove

Heritage Elm Grove has received mixed reviews from residents and their families. Some reviewers praised the facility for its beautiful interiors, friendly staff, and variety of activities. They also appreciated the spacious rooms, good food, and the personalized attention given to residents. Some families were particularly impressed with the memory care unit, noting the compassionate and dedicated staff. However, other reviewers expressed concerns about the level of care provided, particularly for residents with dementia or Alzheimer's. They reported issues with medication management, response times to emergency call buttons, and cleanliness. Some reviewers also mentioned staff turnover and understaffing as issues. Several reviewers mentioned that the facility's management was responsive to their concerns and was making efforts to improve. However, others felt that the management was not doing enough to address their concerns. Overall, while many reviewers had positive experiences at Heritage Elm Grove, others felt that the facility did not live up to their expectations. It is recommended that potential residents and their families visit the facility, ask detailed questions about the level of care provided, and speak with current residents and their families to get a comprehensive understanding of what life at Heritage Elm Grove is like.