Heartis Mid-Cities

Heartis Mid Cities is a senior living facility that offers independent living, assisted living, and memory care. The facility is generally well-regarded for its cleanliness, modern amenities, and friendly staff. Many residents and their families appreciate the spacious rooms, restaurant-style dining, and variety of activities offered. The facility's staff, particularly the Health Services Director and activities director, are often praised for their dedication and care. However, there are some concerns about the facility. Some reviewers mention issues with understaffing, leading to delayed responses to call buttons and lapses in care. There are also complaints about the facility's management, with some reviewers alleging that the Executive Director is unresponsive to concerns and that staff turnover is high. Some reviewers also express dissatisfaction with the memory care unit, citing a lack of training among staff and concerns about resident safety. Despite these issues, many reviewers would recommend Heartis Mid Cities to others, particularly for those who do not require skilled care. The facility's location, amenities, and staff are often highlighted as its strongest points. However, potential residents and their families should be aware of the concerns raised about staffing and management.