Alexian Village Of Tennessee

This (expensive) life-care facility is terrible. My parent has been there for about ten years. They are unable to accommodate even a common dietary restriction (gluten-free) with any consistency. Their staff is so poorly paid that the turnover rate is astounding. They are constantly short of staff and Ascension (old name is Alexian) just deflects by saying it's hard to get people, when in reality they just don't pay enough to retain good employees. There are a few nurses in Assisted Living who are truly exceptional, but they are so overworked and underpaid, I honestly don't know why they stay. Alexian's staffing inadequacies are so bad that they regularly bring in temps to do things like give showers, which should only ever be given by staff that the residents know and feel comfortable with. Poorly run, poorly managed. No one in admin. ever even answers the phone! Food service and quality is marginal at best. Ever since Ascension bought this place, it has quickly gone downhill.

My friend and I visited Alexian Village and we were very impressed. We got a tour of the facility and plan to consider living there when the time comes.