Brookdale Pinehurst

Brookdale Pinehurst has received mixed reviews from residents and their families. Many have praised the facility for its cleanliness, friendly staff, and excellent location. The studio apartments were described as neat and clean, and the outdoor spaces were highly rated. The dining area was also complimented for its quality. The staff was described as friendly and knowledgeable, and the facility was noted for its range of activities and proximity to the hospital. However, some reviewers had negative experiences, citing issues such as understaffing, aggressive staff, poor food quality, and misleading sales processes. Some reviewers also reported that residents were charged for services not provided and were left to fend for themselves. There were also complaints about poor record keeping and reporting, and incidents of injuries due to falls where no reports were completed. Despite these negative reviews, many families expressed satisfaction with the care provided at Brookdale Pinehurst. They praised the staff for their kindness, patience, and attentiveness, and appreciated the peace of mind knowing their loved ones were safe and well cared for. Some reviewers also highlighted the facility's activities, dining options, and overall value for cost. In conclusion, while Brookdale Pinehurst has received some negative feedback, many residents and their families have had positive experiences at the facility. Prospective residents and their families should consider both the positive and negative reviews when making a decision.