The Bristal At Wayne

The Bristal at Wayne has received mixed reviews from residents and their families. Some praise the facility for its cleanliness, modern amenities, and variety of activities. The staff, particularly those in the memory care unit, are described as caring and helpful. The food is generally good, though some find it repetitive. The facility's garden is a highlight for many. However, there are several negative reviews regarding the administration and financial aspects. Many complain about the lack of communication and responsiveness from the administration, particularly regarding financial matters. Some have had issues with getting refunds and dealing with outdated billing systems. There are also complaints about neglectful care and a lack of amenities in the memory care unit. One reviewer had a negative experience with a sales representative, describing her as impatient and dismissive. Despite these issues, some families have found moving their loved ones to The Bristal to be a positive decision, particularly for those with Alzheimer's or dementia. The facility's program for these conditions was praised. Overall, the reviews suggest that while The Bristal has some strengths, it also has significant areas for improvement.