The Terraces at Hollywood

The reviews for The Terraces at Hollywood, formerly Five Star Premier Residences of Hollywood, present a mixed picture, with many praising the facility for its friendly and caring staff, beautiful environment, and variety of activities. Residents and their families appreciate the supportive and welcoming atmosphere, with several mentioning specific staff members like Darline for their exceptional service. The facility is described as clean, with well-maintained grounds and a range of amenities, including a pool and on-site physical therapy. Many residents enjoy the social activities and dining options, likening the experience to a cruise or summer camp. However, some reviews highlight significant concerns, such as issues with maintenance, cleanliness, and food quality. Complaints include unresponsive staff, poor communication, and inadequate care for less independent residents. Some reviewers mention problems with billing and unfulfilled promises made during the sales process. There are also reports of staff shortages affecting service quality, particularly in the dining room and nursing care. Overall, while many residents and their families are satisfied with the community and the care provided, others have experienced challenges that have impacted their perception of the facility. The reviews suggest that Five Star Premier Residences of Hollywood may be better suited for more independent residents, and potential residents are advised to thoroughly research and visit the facility to ensure it meets their specific needs.