Coastal Pointe Senior Living

Coastal Pointe Senior Living, formerly The Horizon Club in Deerfield Beach, receives mixed reviews from residents and their families. Many praise the facility for its friendly and caring staff, clean and well-maintained environment, and a wide range of activities and amenities, likening it to a cruise ship on land. The management is often commended for their attentiveness and efforts to ensure residents' well-being, especially during challenging times like the pandemic and hurricanes. The dining experience is generally positive, with some residents appreciating the quality and variety of food. However, there are notable concerns. Some reviewers express frustration over communication issues, particularly regarding medical information and emergency notifications. The facility's handling of medication and healthcare needs is criticized, with some residents experiencing delays or lack of attention. The power of attorney disputes and lack of transparency in sharing information with family members are also highlighted as significant issues. Additionally, there are complaints about the rising costs, inadequate staffing, and slow response times to residents' needs, particularly in assisted living. Overall, while many find the Horizon Club a supportive and pleasant community, others feel improvements are needed in communication, healthcare management, and staffing to better serve the residents and their families.