The Pointe at Boca Raton

The Pointe at Boca Raton, formerly Five Star Premier Residences of Boca Raton, receives mixed reviews from residents and their families. Many praise the facility for its beautiful, clean environment and friendly, attentive staff, particularly highlighting Elisa and Cynthia for their helpfulness during the moving process. The community is described as warm and welcoming, with a variety of activities and amenities that make it feel like home. The dining experience, however, is a point of contention. While some find the food fantastic, others criticize it for being unappetizing and poorly prepared, with long wait times and incorrect orders. The recent change in food service provider has not been well-received by some residents. The facility's management receives mixed feedback, with some residents expressing frustration over perceived profit-driven policies and inadequate responses to maintenance requests. The ambassador program and dining system have also been criticized for lack of organization. Despite these issues, many residents appreciate the sense of community and the care provided, with some noting improvements in their loved ones' quality of life since moving in. Overall, Five Star Premier Residences is seen as a well-maintained and luxurious community with a strong emphasis on resident care and activities. However, improvements in dining services and management responsiveness could enhance the overall experience for residents.