The Pointe at Deerfield

The Pointe at Deerfield, formerly The Forum at Deer Creek, receives generally positive reviews for its independent and assisted living facilities, with many praising the friendly and caring staff, including standout mentions for Mary Rose, Cindy, and Kathy Marciante. Residents and their families appreciate the clean, well-maintained environment, recent renovations, and the variety of activities and amenities offered, such as a dining room with restaurant-quality food, a swimming pool, and a library. The sense of community and the welcoming atmosphere are frequently highlighted, with many residents expressing satisfaction with their living arrangements and the support they receive. However, some reviews point out areas for improvement, such as issues with certain staff members, including Zaria and Mar’Khiah, who were noted for their poor attitudes. Concerns were also raised about the quality of care in the assisted living section, with reports of inadequate response times to emergencies and a lack of compassion from some staff members. Additionally, there were complaints about the facility's cleanliness, elevator maintenance, and the handling of specific incidents, such as theft and unauthorized staff access to residents' apartments. Overall, while The Forum at Deer Creek is praised for its amenities, community feel, and many dedicated staff members, there are areas where improvements could enhance the experience for all residents.