Splendid Care Manor

Santa Fe Home Care Homes has received mixed reviews from visitors and family members of residents. Some praise the facility for its affordability, homey atmosphere, and friendly staff and residents, likening it to a big happy family. They appreciate the cleanliness, lack of odor, and attentive staff who plan senior-friendly activities, including sing-alongs and weekly church services. The facility serves good food, with the heaviest meal at lunchtime, and offers snacks throughout the day. The location is convenient, with a quiet street and a large backyard with fruit trees. The staff is described as responsive, caring, and professional, paying attention to individual needs. Conversely, other reviews paint a negative picture, citing neglect and poor conditions. Some claim the facility does not provide the promised three hot meals a day, with residents left to care for themselves and often sick. Complaints include a lack of activities, poor hygiene, and food left out to mold. There are allegations of unqualified staff and a major roach infestation, prompting some to move their loved ones elsewhere. One visitor noted an overwhelming smell of air freshener and described the house as dirty and shabby. Another mentioned difficulty in meeting with the administrator of a related facility. Overall, experiences at Santa Fe Home Care Homes vary significantly, with some expressing satisfaction and others voicing serious concerns.