Marbella San Marcos

Marbella San Marcos, formerly Brookdale San Marcos, receives mixed reviews from residents and their families. Many praise the facility for its friendly and caring staff, vibrant community atmosphere, and variety of activities. The dining experience is often highlighted positively, with some residents enjoying the food and the social opportunities it provides. The facility's amenities, such as the pool, courtyard, and rose garden, are appreciated, and the location is considered convenient. However, there are significant concerns about management and care services. Some families report issues with billing, unfulfilled promises, and inadequate communication from management. Complaints about understaffing, delayed assistance, and unmet care needs are common, with some residents experiencing long wait times for help. There are also reports of poor handling of medical needs and hygiene issues, such as scabies outbreaks and medication mismanagement. While some residents and families are satisfied with the overall experience, others express frustration with the facility's operations, citing a focus on profit over resident care. The inconsistency in service quality and management responsiveness is a recurring theme, leading some to recommend looking elsewhere for senior living options. Overall, Marbella San Marcos offers a range of amenities and a welcoming environment, but potential residents should carefully consider the mixed feedback regarding management and care services.