Pegasus Landing of Saddlebrook

Saddlebrook Oxford Memory Care in Frisco receives a mix of positive and negative reviews. Many reviewers praise the facility for its caring and dedicated staff, highlighting individuals like Lissette, the Lifestyle Activities Director, and Daisy, the Community Relations Director, for their exceptional service. The facility is often described as clean, welcoming, and well-maintained, with a variety of engaging activities for residents. Several reviewers express gratitude for the compassionate care their loved ones receive, noting improvements in their well-being and happiness. However, some reviews raise concerns about the facility's management and care quality. Issues such as financial mismanagement, medication errors, and inconsistent care are mentioned. A few reviewers report negative experiences with staff changes and management transitions, which they feel have impacted the quality of care. Some also express dissatisfaction with the handling of specific incidents, such as a resident's passing and subsequent financial issues. Overall, while many families and volunteers commend Saddlebrook for its positive environment and attentive care, others caution potential residents to monitor their loved ones' care closely and be aware of potential issues. The facility's reputation appears to be improving with recent management changes, but experiences vary, and prospective residents are encouraged to visit and assess the community for themselves.