Pegasus Landing of North Riverside

The reviews for Oxford Memory Care and Riverside Oxford Memory Care present a mixed picture. Many reviewers praise the facilities for their clean, homey atmosphere and attentive, caring staff. The food, prepared by a well-regarded chef, receives frequent commendations, and the activities offered are appreciated for keeping residents engaged. Several staff members are highlighted for their dedication and compassion, contributing to a positive environment for residents. However, there are significant concerns about the business practices, particularly regarding refunds. Multiple reviewers report difficulties in obtaining refunds after withdrawing loved ones or after their passing, citing unresponsive corporate communication and delays. This has led to frustration and distrust among some families. While the care provided is generally well-regarded, with staff often described as friendly and supportive, there are occasional criticisms about understaffing and specific incidents of unprofessional behavior. Some reviewers express dissatisfaction with the handling of medications and personal belongings, as well as the adequacy of diabetic meal plans. Overall, while the facilities are praised for their environment and staff, the issues with refunds and occasional lapses in care and communication suggest areas for improvement. Potential clients are advised to consider these factors when choosing a memory care facility.