Legacy Oaks Of Azle

In Jesus name don't make the mistake of placing your loved one here. Is it elder neglect when a facility contracts for services they fail to provide? Is it ethical for the Civitas Senior Living CEO Wayne Powell to serve on the Board of Directors of Texas Assisted Living Association PAC (TALA) to facilitate breach of contract? Don't be deceived. This community is beautiful, but it's also been cited by the State of Texas for violations - even at a $4,668/MO rent. We've had to call 3 out of 4 mornings this week to ensure someone goes to wake our mother up, help her dress, and get to breakfast. I've had to call this evening as well for help getting to bed. She pays an additional fee ($950/MO) for those services because she has advanced Parkinson's disease and can't do it for herself. A total monthly fee of $5,618/MO does not equate to "high-quality, heartfelt, or passionate care." It appears that "In an attempt to compete with nursing homes," this "assisted living" facility is "accepting patients with higher acuity levels than ever before. ALFs often aggressively market their services and recruit potential customers through websites" like A Place for Mom, Seniorly.com, and Caring.com online campaigns, pay per click advertising, and banner ads. Many times, these facilities promise staffing levels or services that they simply cannot provide." Employees pass through Legacy Oaks of Azle like a revolving door. "...advertisements and marketing materials are often directed toward the children of the elderly who make decisions about their parents’ placement and are assured of their parents’ independence and safety—often mutually exclusive notions when caring for specific subpopulations of the elderly". This describes exactly what we've dealt with because we've communicated with Civitas Senior Living corporate management who are aware of the failures but refuse to address the very violations Legacy Oaks of Azle has been cited for. Don't put your loved one here if they require help with medication or activities of daily living. We pay extra but don't get basic service much less specialized care level service and certainly not the transformed "senior living experience for the better, from the inside out" that Wayne Powell professes.