Northbrook Inn

Northbrook Inn is highly praised by residents, their families, and staff alike for its exceptional care and warm, family-like environment. The staff, particularly a caregiver named Roland, is commended for treating residents with utmost respect and kindness, often going above and beyond in their duties. The Executive Director, Jennifer Pasternak, is also lauded for her dedication and support to both residents and their families. The facility itself is described as immaculate and beautiful, reflecting the high standard of care provided. However, one review expressed dissatisfaction with the high turnover rate and alleged instances of improper care. Despite this, the majority of reviews are overwhelmingly positive, with many families expressing their gratitude for the care their loved ones receive. The staff's communication, compassion, and professionalism are frequently mentioned, with one reviewer stating that their mother believes the staff should be paid double for their outstanding service. Several reviewers also highlighted the difficult decision to move a loved one into a memory care facility, but found the transition made easier by the supportive staff at Northbrook Inn. The facility is recommended for anyone seeking a safe and caring environment for their loved ones.