Heritage West Allis

Heritage West Allis has received mixed reviews from residents and their families. Many have praised the facility for its cleanliness, spacious rooms, and friendly staff. The community is described as homey and beautiful, with a variety of activities offered for residents. The food is also generally well-received, with meals cooked from scratch. Some reviewers have noted that the staff is responsive to concerns and dedicated to the residents. However, there are also several negative reviews. Some reviewers have reported issues with communication, particularly with the facility's administration. There are also complaints about the facility being understaffed and residents not receiving the care they need. Some reviewers have reported instances of neglect and even abuse. The facility's management has also been criticized, with some reviewers describing them as uncaring and unresponsive. There are also complaints about the facility's handling of emergencies and the lack of follow-through on promises made by management. Overall, while some residents and their families are happy with the care provided at Heritage West Allis, others have had negative experiences. Prospective residents and their families should carefully consider these reviews and visit the facility themselves to make an informed decision.