Arabella Of Kilgore

Arabella of Kilgore has received mixed reviews from residents and their families. Many praise the community for its dedicated staff, fun environment, and beautiful facilities. They appreciate the staff's efforts in dealing with difficult residents and the variety of activities offered. The memory care section is particularly commended for its caring staff and home-like feel. The community's recent renovation has also been positively noted. However, there are also negative reviews. Some residents and their families have reported issues with the quality of care, particularly in the memory care section. There are complaints about the food being cold and of poor quality, and one resident was reportedly moved to a new facility in an unsanitary condition. There are also complaints about the staff being unprepared for move-in days and the lack of leadership and maintenance. Some residents were reportedly unhappy and had to be moved out. Overall, while Arabella of Kilgore has been praised for its staff and facilities, there are concerns about the quality of care provided, particularly in the memory care section.