Pegasus Landing of Round Rock

The reviews for Pegasus Landing of Round Rock, formerly Brookdale Round Rock present a mixed picture. Many reviewers praise the facility for its cleanliness, friendly staff, and engaging activities. Several families express gratitude for the compassionate care their loved ones received, particularly in memory care and hospice situations. The facility is described as having a warm, homey atmosphere with spacious rooms and a variety of amenities, including a beauty salon, courtyard, and library. Meals are generally well-received, though some note slow service and occasional menu discrepancies. However, there are significant concerns raised by some reviewers. Issues with billing and unexpected charges are frequently mentioned, with some families feeling misled or overcharged. Communication from the executive staff is criticized, with reports of unresponsiveness and poor handling of financial matters. A few reviews highlight negative experiences with care, including inadequate pain management and insufficient individualized attention. Some families were dissatisfied with the facility's handling of medical issues, leading to unexpected relocations and additional costs. Overall, while many families appreciate the supportive environment and quality care at Brookdale Round Rock, others caution potential residents about financial and administrative challenges. The facility seems well-suited for those needing assisted living with minor care needs, but some reviewers suggest it may not be ideal for residents requiring more intensive medical attention.