Belmont Village Senior Living West Lake Hills

Belmont Village West Lake Hills has received mixed reviews from residents and their families. Many praise the facility for its caring and friendly staff, clean and well-maintained environment, and variety of activities. The food is often described as excellent and the facility itself is compared to a country club. The staff is commended for their attentiveness and for going above and beyond in their care for residents. However, some reviewers express concerns about the cost, describing it as expensive and mentioning additional charges. There are also criticisms about the level of care provided, with some reviewers suggesting that the staff-to-resident ratio is too low and that there are gaps in care. Some reviewers also mention issues with communication and follow-through on care plans. Despite these criticisms, many reviewers recommend Belmont Village West Lake Hills, particularly for residents with dementia due to their specialized programs. The facility's handling of the COVID-19 pandemic and the Texas winter storm was also praised. Overall, while some reviewers had negative experiences, many describe Belmont Village West Lake Hills as a high-quality assisted living facility.