TerraBella Knightdale

The reviews for The Addison of Knightdale present a mixed picture of the facility. Many reviewers appreciate the caring and attentive staff, particularly in the memory care unit, and commend the facility's cleanliness and supportive environment. Some families have found the transition to The Addison beneficial for their loved ones, noting improvements in mood and engagement in activities. The facility's management, including individuals like Adam and Brian, receive praise for their responsiveness and professionalism. However, there are significant criticisms as well. Some reviewers report issues with management, citing unprofessional behavior and poor communication. Concerns about inadequate medical care, such as inconsistent medication administration and lack of proper wound care, are mentioned. The food quality receives mixed reviews, with some finding it satisfactory while others describe it as unappetizing and lacking variety. Several reviewers express dissatisfaction with the facility's handling of residents with specific medical needs, such as those with advanced Alzheimer's or other health issues. Complaints about the facility's response to emergencies and the availability of staff during night shifts are also noted. Additionally, some reviewers mention difficulties in reaching management and receiving timely responses to concerns. Overall, while The Addison of Knightdale has its strengths in staff care and facility maintenance, there are notable areas for improvement, particularly in management practices, communication, and specialized care for residents with complex medical needs.