The TerraBella Durham

The reviews for The Addison of Durham present a mixed picture of the facility. Many reviewers praise the staff's warmth, compassion, and dedication, highlighting the family-like environment and personalized care. The facility is described as clean, inviting, and well-maintained, with some reviewers noting the positive experiences of their loved ones and the attentive care provided by specific staff members, particularly in the memory care unit. However, there are significant concerns raised by other reviewers. Some mention issues with staff turnover, inadequate communication, and insufficient attention to residents' needs, including hygiene and personal belongings. A few reviewers report negative experiences with the management, citing unprofessional assessments and lack of responsiveness to concerns. There are also complaints about understaffing, leading to inadequate care and safety issues, such as falls and medication errors. The facility's amenities, such as common areas and dining experiences, receive mixed feedback, with some appreciating the environment and others criticizing the food quality and lack of activities. While some families express gratitude for the care their loved ones received, others warn against placing family members at The Addison due to their negative experiences. Overall, while The Addison of Durham has received commendations for its caring staff and pleasant environment, there are notable concerns about management, staffing, and resident care that potential residents and their families should consider.