Navion of Cotswold

The reviews for Navion of Cotswold, formerly Charter Senior Living of Charlotte present a mixed picture. Many reviewers praise the facility for its friendly, professional staff and clean, welcoming environment. They highlight the compassionate care, engaging activities, and the sense of community that makes residents feel at home. Several reviewers specifically commend staff members like Rebekah and Ty for their dedication and support. The facility is described as having a warm, Southern hospitality vibe, with nutritious meals and a focus on residents' well-being. However, there are significant concerns raised by other reviewers. Issues such as high staff turnover, inadequate care, and poor communication are mentioned. Some reviewers report problems with missing personal items, unresolved maintenance issues like air conditioning failures, and a lack of meaningful activities for residents. There are also complaints about the cost, with some finding it overpriced for the level of care provided. Concerns about the memory care unit and the handling of residents with dementia are also noted. Overall, while many families express gratitude for the care their loved ones receive, others are dissatisfied with the management and quality of care, indicating a need for improvement in certain areas.