Arbor Terrace Monmouth

The reviews for Chelsea at Shrewsbury present a mixed picture. Some reviewers praise the facility for its beautiful building, friendly staff, and vibrant activities, likening it to a luxury cruise ship for seniors. They commend the compassionate care, especially in the memory care unit, and appreciate the variety of amenities and activities offered, which enhance residents' quality of life. The staff, including the Executive Director and other coordinators, are often described as professional, caring, and dedicated. However, other reviews highlight significant concerns, particularly regarding the quality of care. Some families report neglect, such as long response times to calls for assistance, inadequate medical attention, and poor hygiene practices. There are serious allegations of negligence, including incidents where residents were left unsupervised, leading to falls and injuries. Staffing issues, particularly at night, are frequently mentioned, with some reviewers noting a high turnover rate among staff and management. The facility's response to COVID-19 also drew criticism, with complaints about communication barriers and inadequate protection measures. Overall, while some families are satisfied with the care and environment at Chelsea at Shrewsbury, others have had distressing experiences, raising concerns about the consistency and reliability of care provided.