The Lakes at Stillwater

The reviews for The Lakes at Stillwater are mixed. Some employees express satisfaction with their work environment, praising the team and the residents, and acknowledging the challenges of opening a new facility during a global pandemic. They describe the place as beautiful and welcoming, with a friendly staff and plenty of activities for residents. However, several negative reviews highlight serious concerns about the treatment of residents and staff. Complaints include residents being left unattended, slow response times to call buttons, and instances of residents not being fed. Some reviewers accuse the executive director and the director of nursing of being power-hungry and uncaring. One reviewer shared a particularly distressing experience of their mother being frequently quarantined during the COVID-19 pandemic and the staff being rude and dismissive. They also criticized the facility's policy of allowing strangers to pack up a resident's belongings during a move-out. Despite the facility's modern and attractive appearance, these negative reviews suggest significant issues with management and resident care. The food quality is described as average, and while the facility's ability to transition residents from independent to assisted living within the same apartment is seen as a positive, overall, the negative experiences seem to outweigh the positive aspects.