Heritage Woods Of Bolingbrook

Heritage Woods of Bolingbrook is an assisted living facility that has received mixed reviews. Many reviewers praised the friendly and helpful staff, the quality of care provided, and the amenities offered. They appreciated the rigorous process of admission, which they felt was necessary for such a facility. Some residents and their families were particularly pleased with the food, the activities like Wii bowling, and the size of the rooms. However, there were also some concerns raised. One reviewer mentioned that they had to clean up the room themselves upon moving in and were still waiting for the facility's cleaning service. Another reviewer expressed dissatisfaction with the communication, stating that they had been waiting for a few days for the staff to address their concerns. One reviewer had a negative experience with the admission process, stating that the nurse who interviewed their mother was unpleasant and hard to understand. They also claimed that the facility did not follow up with social services or the physician as promised. Another reviewer criticized the Director of Nursing for causing drama among the staff. They also mentioned that the facility was understaffed and underpaid. A few reviewers pointed out some operational issues, such as no one being at the reception desk upon their arrival for an appointment and the lack of personal emergency buttons for residents. Despite these criticisms, many reviewers felt that Heritage Woods of Bolingbrook was a good place for their loved ones.