Towne Lake

Sunabella of Towne Lake has received mixed reviews from residents and their families. Some reviewers praised the facility for its cleanliness, spacious rooms, and friendly staff. They appreciated the variety of activities offered, the beautiful garden, and the personalized care provided to residents. They also noted the facility's good value for money and the quick response times of the staff. However, other reviewers were less positive. They criticized the facility for being understaffed and for the quality of the food. Some reviewers also mentioned that the facility had gone downhill after a change in management, with rooms not being cleaned regularly and activities not taking place. There were also complaints about the facility's outdoor area being overgrown and not maintained. Several reviewers mentioned issues with the facility's communication, stating that they were not notified about changes in management or staff departures. There were also complaints about long wait times to be let in and out of the building and about being charged additional fees after a resident had passed away. Despite these criticisms, many reviewers said they would recommend Sunabella of Towne Lake to others. They praised the facility's caring and professional staff, its beautiful courtyard, and its convenient location. They also appreciated the facility's small size, which they said allowed for more personalized care.