The Overlook at Suwanee

Heartis Senior Living in Suwanee receives mixed reviews, highlighting both positive and negative aspects. Many visitors and residents praise the facility for its beautiful, clean, and thoughtfully designed environment, likening it to a five-star resort. The staff is often described as friendly, professional, and accommodating, with specific mentions of individuals like Emily, Aleshia Lewis, and Jessica Ingram for their exceptional service. Activities and amenities, such as exercise classes, movie nights, and a variety of social events, are appreciated by residents, contributing to a vibrant community atmosphere. However, there are significant concerns, particularly regarding the memory care unit. Several reviews mention high staff turnover, inadequate training, and poor management, leading to inconsistent care and communication issues. Some families report dissatisfaction with the handling of medical needs and medication management, as well as long wait times for food service. The facility's management and communication practices are criticized, with some residents experiencing delays in decision-making and poor follow-up on concerns. Overall, while Heartis Suwanee is praised for its aesthetics and some aspects of its community life, potential residents and their families are advised to thoroughly investigate the facility's management and care practices, especially in the memory care unit, to ensure it meets their needs.