The Lodge at Blue Ridge

The reviews for Blue Ridge Assisted Living and Memory Care present a mixed picture. On the positive side, many reviewers praise the facility's beautiful architecture, cleanliness, and welcoming atmosphere. The staff, including individuals like Cindy, Cheryl, and Hannah, are frequently highlighted for their friendliness, attentiveness, and caring nature. Visitors and residents appreciate the engaging activities, therapy dog visits, and the overall home-like environment. The food is often described as excellent, with special dietary needs being accommodated. Some reviewers express gratitude for the compassionate care provided to their loved ones, noting the facility's efforts to create a supportive community. Conversely, several reviews raise serious concerns about the quality of care, particularly in the memory care unit. Issues such as neglect, inadequate staffing, and poor management are recurrent themes. Some reviewers recount distressing experiences, including severe dehydration, bed sores, and inconsistent communication regarding residents' well-being. There are also reports of untrained staff mishandling residents with dementia and a high turnover rate among employees. Criticisms extend to management, with some reviewers describing them as uncaring and unresponsive to concerns. Additionally, there are complaints about the facility's handling of financial matters and communication with families. Overall, while some find Blue Ridge to be a caring and well-maintained facility, others caution against placing loved ones there due to significant care and management issues.