B&B Residential Facilities (39 W) - CLOSED

The reviews for American House Troy present a mixed picture. Many residents and their families praise the facility for its friendly and caring staff, clean environment, and engaging activities. Lois, in particular, is frequently mentioned for her helpfulness and professionalism. Residents appreciate the sense of community, the variety of activities, and the opportunity to maintain independence. The facility is described as clean, with spacious rooms and good amenities, including a gym and transportation services. However, there are notable criticisms, particularly regarding the food service. Several reviews mention issues with meal quality, with complaints about overcooked, salty, or limited food options. The departure of a previous head chef, Lamar, is noted as a turning point for the worse in food quality. Additionally, some reviews highlight concerns about staff shortages, particularly in the dining area, leading to meals being delivered to rooms instead of served in the dining hall. There are also complaints about management and administrative issues, such as unexpected charges and difficulties in communication. Some reviewers express dissatisfaction with the medical care and responsiveness of the staff, citing instances of neglect or inadequate attention to residents' needs. Overall, while many find American House Troy to be a positive and supportive environment, there are significant areas for improvement, particularly in food service and administrative transparency.