Orchard Pointe

Orchard Pointe Memory Care has received mixed reviews from residents and their families. Many praised the facility for its beautiful remodel, kind and attentive staff, and well-maintained community. The staff was described as caring, professional, and responsive. The facility's activities and amenities, such as a garden area and a pond, were also appreciated. However, some reviewers expressed dissatisfaction with the facility's communication and transparency. One family felt misled about the level of care their loved one would receive and the associated costs. They also felt that the facility was not upfront about their decision not to readmit their loved one after a hospital stay. Other reviewers praised the facility for its handling of difficult situations and its commitment to providing quality care. They appreciated the staff's efforts to keep residents engaged and active. The facility's acceptance of Medicaid was also noted as a positive. Some reviewers had concerns about the facility's smell and staffing levels. Despite these concerns, many reviewers would recommend Orchard Pointe Memory Care to others. They felt that the staff genuinely cared for the residents and that the facility provided a comfortable and welcoming environment.