The Reserve at Arlington Heights

The Gardens at Arlington Heights, formerly known as Autumn Leaves, is a memory care facility that has received mostly positive reviews from residents and their families. The staff is praised for their attentiveness, personal touch, and constant communication. The facility is described as small, ensuring that no resident is overlooked. The staff is also commended for treating residents like family and being knowledgeable about health issues. The facility is described as clean, modern, and well-kept. The community atmosphere is appreciated, with residents participating in activities together. The management team is noted for their commitment and willingness to go above and beyond. The food is also praised, with one reviewer noting that even their picky father enjoyed it. However, there are a few negative reviews. Some reviewers felt that the facility was understaffed in terms of skilled nursing staff. Others felt that the quality of care declined after new owners took over, with some planning to move their loved ones out due to issues with billing and lack of communication. Despite these criticisms, many reviewers expressed relief and satisfaction with the care their loved ones received at The Gardens at Arlington Heights. They appreciated the facility's efforts to keep residents safe and engaged, especially during the COVID-19 pandemic. Overall, the facility is highly recommended by most reviewers.