Elevare Care Center Viera

Elevare Care Center Viera, formerly Market Street Viera receives a mix of positive and negative reviews, highlighting various aspects of the facility. Many reviewers praise the community for its beautiful, well-maintained environment and the compassionate, attentive care provided by the staff. The facility is often described as warm, welcoming, and supportive, with a focus on creating a safe and engaging space for residents with memory care needs. The management team, particularly the Executive Director, Teleia, is frequently commended for their leadership and dedication to improving the quality of care. Positive feedback also emphasizes the variety of activities available for residents, the quality of the food, and the overall professionalism and kindness of the staff. Several reviewers express satisfaction with the communication and support they receive from the facility, noting that it provides peace of mind for families. However, some reviews raise concerns about specific issues, such as a scabies outbreak, understaffing, and inadequate handling of certain residents' needs, particularly those with Alzheimer's. There are also mentions of staff being inattentive or unprofessional, especially during night shifts. A few reviewers suggest improvements in staff training and hiring practices to ensure better care for residents. Overall, while Market Street Viera is highly recommended by many for its compassionate care and beautiful environment, there are areas where improvements are needed to address concerns about staff performance and resident safety.