Hallowstone at Onalaska

Brookdale Onalaska receives mixed reviews from residents and their families. Many appreciate its small, homey environment, which allows for personalized care and a strong staff-to-resident ratio. The staff is often praised for their kindness, attentiveness, and ability to create a welcoming atmosphere. Several reviews highlight the facility's commitment to resident care, noting that staff members are knowledgeable and maintain open communication with families. However, some reviews express disappointment with certain aspects of the facility. Concerns include a lack of engaging activities, inconsistent adherence to advertised schedules, and the quality of food, with some residents noting a lack of vegetables. There are also mentions of understaffing and inadequate support for residents with higher needs, leading to increased charges without corresponding improvements in care. The facility's small size is both a positive and a negative, with some appreciating the community-oriented feel, while others find it cramped. The absence of in-room showers and the need for communal bathing facilities are noted drawbacks. Despite these issues, many families report positive experiences, with residents feeling at home and enjoying the available activities. Overall, Brookdale Onalaska is seen as a suitable option for those needing personalized care in a smaller setting, but potential residents and their families should consider the mixed feedback regarding activities, food quality, and facilities.