Hunters Woods at Trails Edge

Poor staff training, constant staff turnover, some staff are not fluent in English. Orchestrated covering up of poor transfers, falls and wounds. Lip service to family concerns but no change in methods to address problems. Systemic failures from top Executive Director, to nursing to caregivers. Not a good place for your Elder family member to go despite competitive pricing.

Others with negative reviews, you have summed up the entire True Behind The Scenes Story of Hunters Woods, sadly it was a far worse experience for us. This entire Team starting with the EXECUTIVE DIRECTOR and ASSISTANT should be handed Pink Slips, they all work together to cover up SERIOUS ISSUES AT THIS COMMUNITY! Disgusting.

Hunter’s Woods at Trails Edge offers a great value for independent Living, Assisted Living and Memory Care with state-of-the-art amenities, comprehensive, compassionate care, highly qualified staff and vibrant activities/socialization. I highly recommend this community.

My mother moved into the Memory care unit about 4 months ago and it's wonderful seeing her happy, healthy and making progress after her fall she had early last summer. The entire staff works hard to maintain a safe environment for her and others, the kitchen staff deliver wonderful meals for residents as well. My husband and I have little to no worries. The memory care director updates us whenever we enter the building and we're always greeted with kindness.

Beautiful community, but terrible care on every level, from executive director, assistants, nursing staff, etc. Covid was a nightmare! Check state reports. Don't send your loved ones here, we made a terrible mistake.

I took my complaints to the state after management failed to act. Exercise due diligence and look at the state reports on HWTE. This is no place for a family member. It’s shameful the practices that go on in the facility. They will pretend to listen to your complaints and take no substantive corrective action. Nothing will be done to remedy the issues. It is exhausting the amount of advocacy family members need to take on. It’s a full time job to make sure they’re doing the basic care and they fell short time and time again. Hire a case manager to assist and check up on what care HWTE says they are providing. Check the medication profiles to make sure there aren’t mistakes. Check the call bells to make sure they work. Check the care plan to ensure they’re doing what they’ve told you will be done. Run the other way!

I will not go into detail our experience but it sounds very similar to other recent negative reviews - numerous red flags, lack of communication, isolation, poor care, etc. Please think twice before sending a loved one here. Do your homework and check out their violations